Cruise Expert
Marketing Director for PleazurCruises

"The customer always comes first, even if it means taking time to research the question."

Ms. Bonnie Ramirez is a CLIA-affiliated cruise agent and marketing director for PleazurCruises, a cruise-only agency online. She answers questions on the cruise board for askme.com.

Ramirez takes a personal interest in answering cruise questions by tailoring the answers to fit the needs of potential cruise customers, using an "inside-out" approach. First, she ensures they understand the different types of accommodations available on board ships and what those accommodations do or do not include for the price. This gives cruise customers a comfort feeling about what they are getting for their money and ensures that there are no "big surprises" upon boarding. Second, she tries to give cruisers a feel for the quality of service, the types of amenities and activities, the availability of shore excursions and the level and quality of service provided by the ship staff. Third and finally, she communicates the size and appearance of a specific ship to potential customers and offers them a second chance to ask more questions!

Ramirez attends to customers and to the cruise industry with an utmost professional attitude! She set a goal of at least one or more personal cruises a year so that she can get a first hand look at the services ships offer!

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